Sauder Schelkopf is investigating reports of repeated system failures involving Mitsubishi Electric ductless heat pump systems, installed in homes across the United States.
Homeowners report multiple compressor and control board failures within just a few years of installation—often following reassurances from Mitsubishi “Diamond Contractors” that the systems would serve as reliable, energy-efficient replacements for traditional heating. In many cases, consumers removed backup heating systems based on those assurances, only to face frequent winter breakdowns, significant repair costs, and inadequate warranty support.
Common Complaints Include:
- Compressor and control board failures after 1–2 years
- Poor heating performance in cold climates despite “cold climate” marketing
- Warranty replacements that fail again without clear cause
- Contractors advising removal of legacy heating systems
- High energy costs and reliance on space heaters or wood stoves
At the center of many reports is the MXZ-8C60NA2-U1, often paired with five or more indoor heads, which may be unsuitable for cold-weather regions when used as a sole heat source.
Sauder Schelkopf is evaluating whether consumers nationwide may be entitled to compensation for repair costs, alternative heating expenses, or loss of use due to design defects, misrepresentations, or breaches of warranty.
If you’ve experienced repeated failures with a Mitsubishi heat pump system, contact us by filing out the form on this page.
Experience Matters
Sauder Schelkopf has a nationally recognized litigation practice. The firm currently serves as court-appointed lead counsel in courts across the country. The attorneys at Sauder Schelkopf have recovered over $1 billion on behalf of their clients and class members. Our firm was recognized by the Legal Intelligencer’s 2022 Professional Excellence Awards. The Legal Intelligencer’s Professional Excellence Awards honor Pennsylvania law firms and attorneys who have made a significant, positive impact on the legal profession. Our firm was named in the Litigation Departments of the Year (Specialty Area category; runner-up), an award that honors the best litigation practice in a small or mid-sized firm in Pennsylvania. This recognition was based on the firm’s 2021 litigation work and its important ongoing cases. LawDragon has recognized our attorneys in its list of the “500 Leading Plaintiff Consumer Lawyers” for 2022. This list notes: “From the opioid epidemic to toxic substances and defective products, truck accidents to wildfires and sexual abuse, these are the lawyers who stand on the front line in individual lawsuits and class actions seeking justice.” Mr. Schelkopf was named to Pennsylvania’s Best Lawyers® 2022 for Class Actions/Mass Tort Litigation. The American Lawyer named Mr. Sauder to its 2021 Northeast Trailblazers. The honor recognizes 60 lawyers who are “truly agents of change.” It “recognizes professionals in the Northeast who have moved the needle in the legal industry.” The Legal Intelligencer named Mr. Sauder and Mr. Schelkopf in its 2020 Pennsylvania Trailblazers list recognizing 31 lawyers who “have taken extra measures to contribute to positive outcomes . . . and who are truly agents of change.” The Legal highlighted the firm’s innovative work on advocacy as class counsel in large institutional sex abuse cover-ups, women’s, and children’s rights. Our attorneys have also consistently been recognized by their peers being named to Pennsylvania SuperLawyer, a distinction held by the top 5% of attorneys in Pennsylvania. The National Trial Lawyers Association has also selected our attorneys as the Top 100 Trial Lawyers in Pennsylvania.
We Want to Hear from You
If you’ve experienced repeated failures with a Mitsubishi heat pump system, contact us by filing out the form on this page.