Sauder Schelkopf is investigating a potential class action lawsuit against Microsoft on behalf of individuals who purchased the Surface Laptop 3. It has been reported that some owners have reported cracked screens that are not related to an impact.
On Feb 19, 2020, PCMag reported:
Microsoft Surface Laptop 3 Has a Screen-Cracking Problem
Microsoft could be facing a recall of the Surface Laptop 3 after multiple owners reported a crack appearing in the screen through no fault of their own.
As ZDNet reports, the crack appears either across the corner or from the bottom to the top of the display. Multiple threads on Reddit include images of the cracks and also report a crunching sound when the laptop is picked up or the lid is opened or closed.
It’s unclear what’s causing the screen to crack, but it seems to be a problem limited to the aluminum case versions of the Surface Laptop 3. Microsoft is investigating to try and figure out what’s going wrong, with a spokesperson saying, “A limited number of Surface Laptop customers have contacted Microsoft and have reported screens that have cracked through no fault of their own. We are evaluating the situation and investigating the root cause of the claims.”
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